Privacy Policy

We are committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from this website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do I collect it?

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including contact forms, interviews, correspondence, by telephone, by email, via this website hellotimking.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.

We do not guarantee the website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our goods and services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We do not collect any financial information including credit or debit card details. 

HTK uses an external third party payment platform (Stripe.com) to process online booking payments, packages or products.

Stripe.com collect your financial information including credit or debit card details as well as personal information such as name and contact information and information about your stored payment methods (e.g. payment card number, CVC code and expiration date). 

Details of Stripe’s privacy policy and information regarding the collection of financial and personal information can be found here Stripe Privacy Centre – Legal and Stripe Checkout – Legal

If you have any queries in relation to the collection of financial or personal information, please contact us or Stripe directly.  

We may also use external third party booking platforms to make calendar bookings which collect personal information such as name, contact telephone number and email address. If you have any queries in relation to the collection of personal information by any third party booking platform, please contact us. 

Email address may be used for marketing purposes, which you have the ability to opt out of at any time.

Contact Forms

We use contact forms on this website (hellotimking.com).

Any information you provide via contact forms present on this website will be held securely in accordance to the provisions outlined in this privacy policy.

Comments

When visitors leave comments on this website, it collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using said service.

The Gravatar service privacy policy is available here: automattic.com/privacy.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Visitors to this website can download and extract any location data from images on this website.

Cookies

Cookies are small text files that are used to store limited pieces of information to identify users. The cookies from this website are stored on your device when this website is loaded on your browser.

These cookies help make this website function properly, make this website more secure, provide better user experience, and understand how this website performs and to analyse usage data for the purposes of user experience and overall improvement.

Like most online services, this website uses first-party cookies and third-party cookies for a number of purposes. First-party cookies are necessary for this website to function the expected fashion, and they do not collect any of your personally identifiable data.

The third-party cookies used on this website are used primarily for understanding how this website performs, how you interact with this website, keeping services secure, providing advertisements that are relevant to you, and provide you with a better and improved user experience and help speed up your future interactions with this website.

Essential: Some cookies are essential for you to be able to experience the full functionality of this website. They allow this website to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to this website, the number of unique visitors, which pages of this website have been visited, the source of the visit, etc.

This data helps to understand and analyse how well this website performs and where it needs improvement.

Functional: These cookies help certain non-essential functionalities on this website. These functionalities include embedding content like videos or sharing contents on this website on social media platforms.

Preferences: These cookies help this website store your settings and browsing preferences like language preferences to allow for a better user experience on future visits to this website.